Terms And Conditions Of Sale
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5 Claims & returns policy & procedure
The Buyer shall inspect the goods forthwith upon delivery or deemed delivery as specified in clause 4(b) (iii) and shall within three days of such delivery (and time shall be of the essence) notify the Seller in writing of any matter or thing by reason whereof the Buyer alleges that the goods are not in accordance with the contract. The return of any goods will not be accepted unless the Seller or its authorised representative shall first have had the opportunity of considering the Buyer's reasons for returning the goods and to accept the return thereof. If the Buyer shall fail to give notice as aforesaid the goods shall be deemed to be in all respects in accordance with the contract and the Buyer shall be deemed to have accepted the goods.
Upon receipt of the goods, any damages or shortfall noticed must be reported immediately by telephone 08447361834 and shall be within three days of delivery of goods ordered (and time shall be of the essence).
An authorisation Returns Number will be given to enable the Buyer to return the goods. NO goods will be accepted without a Returns Number.
(a) Damaged goods claims will be processed within 5 working days of notification, as will shortfalls in the order.
(b) In the event that the Buyer mistakenly ordered the wrong product, The Seller will refund the cost of the goods (less the initial delivery charge) when they are received back by the Seller in a re-saleable condition. The cost of return shall be paid by the Buyer and will not be refunded.
(c) All goods that are being returned must be re-packed to the same standard of protection as when the Buyer received them. Returned goods that are damaged in transit due to poor packaging will NOT be refunded, and will be returned to the Buyer.
(d) All returns must be accompanied by the Returns Authorisation Form fully completed, including the Buyers Full Name and Address (This is the name appearing on the Invoice under "INVOICE/DELIVERY ADDRESS") a daytime telephone number, the Invoice Number, and a brief description of the situation that needs to be resolved.
(e) All returns must be sent back to the Seller by registered post or by other means that require a signature of receipt of the goods at the Sellers warehouse or reception.
(f) This does not affect the Buyers statutory rights
(g) Returns due to incompatabilty , Goods that appear not to work with particular hardware is often labelled as being faulty, this is not usually the case. If the items show to be faulty after the Seller has tested the products, the Buyer shall then be refunded for the return postal charge + the goods cost at time of purchase.
If however the items returned are only incompatible, the Seller cannot refund the cost of postage. The items are not faulty and the Seller cannot accept responsibilty for this. It is therefore the responsiblity of the Buyer to check any compatiblity information available prior to purchase.
* Underwear/lingerie, control wear, hosiery and swimwear unless the
hygiene strips and tags are still in place.
* Hats and hair accessories unless unworn and the tags still in place.
* Pierced earrings and pierced body jewellery.
* Quilts, duvets, and pillows unless the original packaging remains
undamaged and unopened.
* Cosmetics and toiletries, we will accept returns if they are in a
saleable condition with unbroken seals and packaging, and only if
supported by a valid proof of purchase (your despatch note) for
exchange or refund.
* Gift food and products containing alcohol.
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8. Property in Goods
(a) Risk of damage to or loss of the Goods shall pass to the Buyer:
(I) In the case of Goods to be delivered at the Seller's premises at the time when the Seller notifies the Buyer that the goods are available for collection; or
(II) In the case of Goods to be delivered otherwise than at the Seller's premises, at the time of delivery or, if the Buyer wrongfully fails to take delivery of the Goods, the time when the Seller has tendered the delivery of the Goods.
(b) Notwithstanding delivery and the passing of risk in the Goods, or any other provisions of these Conditions, the property in the Goods or any part of them shall not pass to the Buyer until the Seller has received in cash (Credit Card / Debit Card) or cleared funds payment the full price of the Goods
(c) Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as the Seller's fiduciary agent and bailee, and shall keep the Goods separate from those of the Buyer and third parties and properly stored, protected and insured and identified as the Seller's property. Until that time the Buyer shall be entitled to resell or use the Goods in the ordinary course of its business, but shall account to the Seller for the proceeds of sale or otherwise of the Goods, whether tangible or intangible, including insurance proceeds, and shall keep all such proceeds separate from any moneys or property of the Buyer and third parties and, in the case of tangible proceeds properly stored, protected and insured.
(d) Until such time as the property in the goods passes to the Buyer (and provided the Goods are still in existence and have not been resold), the Seller shall be entitled at any time to require the Buyer to deliver up the Goods to the Seller and, if the Buyer fails to do so forthwith, to enter upon any premises of the Buyer or any third party where the Goods are stored and repossess the Goods.
(e) The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Seller, but if the Buyer does so all moneys owing by the Buyer to the Seller shall (without prejudice to any other right or remedy of the Seller) forthwith become due and payable.
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13. Legal Construction
Any contract entered into between the Seller and the Buyer shall in all respects be construed and operate as an English Contract subject to the Laws of England.
Note
We would also like to make customers aware of the new WEEE regulations which relates to the recycling of waste electrical products. Electrical products with the crossed out wheelie bin can be returned for recycling or disposed of at recycling centers. This is to reduce landfill and be to enable us all to be more enviromentally friendly. Further information on the WEEE regulations and on recycling can be found here Recycle More Please contact us on 01244 509727 If you wish to return your WEEE item for recycling'
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